About This Site
Who own this website?
Why should I book with Lombok ReisenTour?
How do I know your site is secure?
What do you do with my personal information?
Fast Boat Trip
Which boats go to Gili Meno?
Which is the most suitable boat/harbor for me?
How to reach the fast boat harbor from my hotel?
Do you offer airport transfers?
Booking and Confirmation
How to book a boat ticket to Gili / Lombok?
What should I do after making a reservation?
What should I do if I don’t receive an email confirmation of my booking?
How long I should wait for the fast boat ticket after I make the payment?
If I have specific requirements or special needs can I still make a reservation through this website?
Do I need to confirm directly with the hotel / fast boat company after making a reservation?
Can I change the dates of my boat trip?
Can I cancel my boat trip?
Payment and Fees
Is there any other fee for a fast boat service?
Does the credit card holder have to be present at check-in?
What currency to use to make a reservation?
How do you calculate exchange rates?
I cannot use my card to make payments. What should I do?
Are taxes included in the rate?
Why do the prices differ from the last time I checked the website?
Feedback
How do I leave feedback about Lombok Reisen Tour?
How do I leave a hotel review?
Who owns this website?
This website is provided by Lombok Reisen Tour and Travel, a legitimate and licensed tour operator based in the Senggigi area in Lombok, Indonesia.
Why should I book with Lombok Fast boats?
We are a reliable tour operator and are a very well-known fast boat agent for most fast boat companies in the area. We have three years of experience organizing fast boat trips for visitors to Bali, Gili island, and Lombok. We are also active contributors on several travel forums e.g. Trip Advisor.
How do I know your site is secure?
Your payment is processed either by the PayPal payment system, one of the most secure payment gateway for online transactions which applies SSL (Secure Socket Layer) technology to encrypt your information so other people cannot catch it.
What do you do with my personal information?
We use your personal information to provide the product or service you have requested. In the unlikely event of a legal case, we may use your personal information for legal processes if requested. Please refer to our Privacy Policy.
Fast Boat Trip
Which boats go to Gili Meno?
No fast boat goes directly to Gili Meno. You need to stop at Gili Trawangan and then take an island-hopping boat. This is a small boat and the trip takes about 10 minutes. If you want to go to Gili Meno, you better contact us through email or phone.
Which is the most suitable boat/harbor for me?
It depends on where your hotel location in Bali is and what is your trip preference. If you are staying in South or West Bali then Serangan harbor (Bluewater Express) or Sanur harbor (Semaya One or Scoot) is the closest land distance, but longer sea trip (about 2 hours 30 minutes). If you are staying in Ubud or South East Bali then departing from Padangbai (Ocean Star, Wahana Gili Ocean, Gili Gili, Marina Srikandi) has a closer overland distance and also a shorter sea trip (about 1 hour 30 minutes). If you stay in Amed the most suitable is departing from Amed beach (Kuda Hitam Express). If you only want to go to Nusa Lembongan then your chance is only to depart from Sanur harbor (Semaya One or Scoot).
How to reach the fast boat harbor from my hotel?
We provide a shuttle service to transfer you between the hotel and the harbor.
Do you offer airport transfers?
We offer a transfer between the airport and fast boat harbor. The airport transfer may be free or require an additional fee based on the arrival/departure schedule. We will inform you immediately if there any additional fees. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights.
Booking and Confirmation
How to book a boat ticket to Gili / Lombok?
You can make it in a few simple steps. Select your itinerary (route, date, and preferred currency) and click Continue, select a boat (and return boat if return) that is suitable for you based on your preferred departure time, ticket price, and preferred departure harbor. Fill in your detailed information (name, contact, passengers). If there is a pickup/drop off associated with your boat selection you will be asked to input the pickup/drop off address. You can then make the payment using a credit card (processed by Paypal) or bank transfer. The ticket will be sent to your email and you can use the ticket to check-in.
What should I do after making a reservation?
Once you’ve completed the form and made the payment you will receive a confirmation email about your reservation. In the next few minutes, you will receive a fast boat ticket/hotel voucher. You may print the ticket/voucher and use it for check-in. Please note that we always manually check for each fast boat reservation to examine your pickup/drop-off location and flight connection if any. We do this check during normal work hours (05.00 AM – 10.00 PM local time), so if you make the reservation during off hours you may receive the ticket in the next few hours.
What should I do if I don’t receive an email confirmation of my booking?
Please check your spam (junk) folder in your email account. If you still can’t find it, please contact us through email or the contact form on this website.
How long I should wait for the fast boat ticket after I make the payment?
We will manually check your reservation to make sure your trip will be good (we review your hotel location and flight time if any). If everything is good we normally send the ticket in less than a minute. Please understand we currently work on local normal working hours. If you make the reservation during off hours we may send the ticket in the daytime. Our working hours are 05.00 AM – 10.00 PM. Our time zone is GMT+8.
If I have specific requirements or special needs can I still make a reservation through this website?
Yes, please inform us by email or the contact form on this website.
Do I need to confirm directly with the hotel / fast boat company after making a reservation?
No. You don’t need to confirm with them unless we state otherwise.
Can I change the dates of my boat trip?
Dates change is allowed if there are any available seats on the new dates. Please contact us by email, through the contact form.
Can I cancel my boat trip?
The cancellation policy is applied. Please contact us by email, or through the contact form.
Payment and Fees
Is there any other fee for a fast boat service?
Our price covers all fees on a normal trip. In case you bring spacious luggage such as a surfboard, some fast boat companies may charge additional luggage fees, normally about IDR 25.000 per surfboard. The pickup/drop-off service in Bali is free for certain areas. If your hotel location is out of free areas the driver may ask you for the addition. We always examine your reservation and estimate all possible additional fees before issuing your ticket. We will inform you if there is any chance of additional fees and ask for your confirmation before we deliver the ticket to you.
What currency to use to make a reservation?
We provide several currency options for fast boat and hotel reservations. For fast boat service, we set a fixed price in the Indonesian Rupiah (IDR) and provide several currencies based on the fixed IDR price. We provide US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Singaporean Dollar (SGD), Canadian Dollar (CAD), and Swiss Francs (CHF) on the fast boat booking form. If your currency is not listed and you still want to pay in your currency you can ask for the invoice. We will send the invoice to your email with a payment link.
How do you calculate exchange rates?
For fast boat and related services: We use a third party to process the payment (Paypal) and we use the approach for Paypal’s conversion rate.
I cannot use my card to make payments. What should I do?
Please contact us by email or contact form on this website.
Why do the prices differ from the last time I checked the website?
This is the formula to optimize the best rates. You don’t need to worry.
Feedback
How do I leave feedback about Lombok Reisen Tour?
Please send the feedback by email or contact form on this website.
How do I leave a hotel review?
You can leave a review on a popular travel site e.g. Trip Advisor.
